[Conversion Optimization] Discover A Skill You May Already Have: Seeing “Real-Time Emotional Patterns”
In this episode of DishyMix I discuss the concept about which I spoke at Awesomenessfest Maui, “Real Time Emotional Patterns.”
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Real Time Emotional Patterns
It’s likely you have an innate skill you’re not fully utilizing in your marketing — the ability to see “real time emotional patterns” in the conversations your customers are having with you.
Listen in as Susan tells you about six “Real Time Emotional Patterns” she leveraged using technologies like webinars, live chat, online surveys and more to get “inside the mind of her prospect” to drive more conversions for her online self-help programs. more.
If you’ve visited ConversionTriggers and downloaded the free persuasion content, you’ll know that I’ve been focused on the four realms of persuasive marketing – storytelling, copywriting, structured communication and neuro marketing. I’ve been learning a lot about copywriting and storytelling, and working very diligently to write good copy that converts for my products. And in looking back at the last year, I realized that I’ve been doing this thing of seeing emotional patterns in the use of some technologies that I’ve been leveraging.
I want you to think about seeking out emotional patterns in your work. That’s the big idea; looking for real time emotional patterns, using technology so that you can understand what the conversation is that’s in the mind of your customer. And when you speak to them with the copy that you write, the website content that you put up, the emails you send out, the content you post on Twitter and Facebook pages, how can you let your prospects know that you really do get them?
There’s no time like NOW to learn this. Why?
There’s also this perfect storm of technology, so it’s not just that the economy is tighter and people are making more considered purchases and they’re returning things, but that we have to manage our brands and that we have technology capabilities like Olark, Stealth Seminar, Survey Monkey, Zen Desk, Google Website Optimizer and with exception of the last one on the list, they’re all one day implementation. They’re technologies that we can use so that we can speak to our customers in a way that is more emotional and less rational and helps them make their buying decision more easily. You can tap into a rich vein of customer insights that will increase your conversions more quickly and more cheaply that you are probably overlooking now. I’m going to tell you the story of six real time emotional patterns that I’ve used in the last year for the product launch for Revive Her Drive, and maybe you’ll be able to help other people come to completion, you’ll be able to help them get their problem solved in a faster, more efficient way by looking at and finding these real time emotional patterns in your own business.
A lot of people see patterns in numbers. Are you one of them?
Can you look at a spreadsheet and see the patterns? Do you connect the dots with numbers?
I don’t. But what I do is connect the dots in what I call a real time emotional pattern, and I think there are a lot of people out there – and maybe you’re one of them – who can hear five different customers say five different things that understand that at a sub-context, they’re all saying the same thing. They’re all expressing the same frustration. They’re just using different words to express it. So that’s what I’m looking for here. I’m looking for the way my customers are talking back to me using different channels, collecting that information, looking at the sub context, boiling it down and telling it back to them in a way that they say, “Yeah, you get me.”
I want to encourage you to use any or all of these technologies, whether you use Olark or Stealth or Survey Monkey or Google Website Optimizer – whatever you use, including all the social listening tools that you’re probably using, I encourage you to pull out that emotion and look for those emotional patterns, and then leverage those in your copy to connect better with your customer, ‘cause I think you’ll see patterns.
You likely have this skill already inherent inside you as a marketer.
You’re probably a very articulate person and able to really communicate effectively. And I think that most business professionals are overlooking these easy to use tools that can seriously give you a considerable advantage in your conversion optimization. What’s great is that all the tools are available now and they even work for tech-tards like me, and you can better monetize the traffic that you struggle to get, that you pay good money and all your time to get. You can better optimize it. And ultimately, you can convert more prospects to customers. You can bring others to completion by helping them have a better life using your products or services, and by understanding them more deeply and by feeling the emotion, you can start to open yourself, your heart, not only to your customers, but to the people that you work with and the people that you love and the people that you interact with everyday.