As promised, I’m blogging the substance of Dr. Robert Cialdini’s keynote at Affiliate Summit for DishyMix listeners who heard my interview with Bob and wanted the incremental specifics about “copy writing in a down market” when it’s more difficult to get consumers to purchase.



First Bob reviewed the 6 Universal Principles of Influence:
1) Reciprocation
2) Scarcity
3) Authority
4) Consistency
5) Consensus
6) Friendship/Liking
These are the things that must be in place in your copy to engender trust and move a person to action.
Let’s start with reciprocation. You cannot ask your prospect to do something first and then you’ll give them something. For example a buy one/get one may be marginally effective, but sampling a product first to your customer and then asking them to purchase after can be even more effective.
Take a small stand that is congruent with your business strategy — think about how you can do something first that is helpful rather that selfish. Give to a philanthropy that your target appreciates and then ask them to become your customer rather than telling them you’ll make a donation to a charity if they buy.
Another way to get a customer or prospect to commit to you is to ask them to make an active, public, voluntary commitment to something.
One simple strategy to leverage this active commitment is to ask a question of your prospect on a landing page and then have them check a box if they are in agreement. Once they’ve agreed that they are a certain way, or care about a certain subject, they will continue to justify in their mind this path to stay congruent with their own actions.
A tremendously important consideration in a down market is “loss aversion.”
Bob showed three iterations of a Bose Wave radio print ad. The first touted the “NEW” features. It didn’t pull as well as the second version, which included testimonials. And the best converting ad leveraged our natural fear of loss by saying, “Hear What You’ve Been Missing.” By focusing on something that the customer wasn’t getting, sales increased by 45%.
According to Bob, GAIN is for the “go go” times and in times of uncertainty, if you tell your customer what they will LOSE, your copy will be more effective.
Another strategy is providing information. Using what Bob calls the “bagel theory,” the information must be fresh and warm, not stale and cold. If you say, “here is NEW information,” people will lean in to your message.
He tells the story of a South American beef company. They were able to increase sales 6X over the prior year by providing exclusive information about weather issues in Australia that might effect the price of beef from that market. They were able to secure additional business away from the Aussies because of this “insider information.”
That reminds me of my interview with Bill McCloskey of Email Data Source who said that best practices for email marketing included offering customers who subscribed to a brand’s email program exclusive information and access not found elsewhere. Campaigns that focused on “insider information” did the best at signing up and keeping email customers in the database and converting them to buyers.
Ask yourself what insider information YOU can provide on your copy or in your sales and marketing that will cleave your customers more steadfastly to you.
In another tack at the “loss aversion” strategy best employed in a difficult economy, Dr. Cialdini said, “when people are uncertain, they follow the lead of genuine experts.”
Thus it’s important to establish credibility via an authority component as part of your marketing materials. And you will hear Bob say that testimonials are good, but testimonials where the person providing the endorsement is similar to your customer.
Note: Change the order of your testimonials on your page depending on who the target audience is or what the business circumstances are. This is where dynamic landing page technology works very well. Make the lead testimonial the most like your target.
Have you noticed the use lately of cartoons on diet and fitness product pages? Instead of hackneyed stock footage of perfect women, smart marketers are utilizing cartoon characters because prospects will be less turned off by them than the image of a real person to whom they cannot relate.
Imbuing your brand with knowledge and trustworthiness can be hastened by mentioning a weakness about your product early on in the copy, before you reveal the most powerful benefits of your offering. If you provide both pros and cons about your product, it increases the credibility and sell through. The right sequence for success is to present weaknesses early, then reveal the features. Remember L’Oreal’s, “Expensive But You’re Worth It,” or Avis’ “We Try Harder?” These were very effective campaigns that employed the imperfection in their strategy.
The trick, says Robert Cialdini, is to use the word BUT. He calls it a “pivot word.” It’s expensive, BUT, you’re worth it. But means, “put away the thing I told you and now focus on this next important thing.” This study of “pivot words” comes from the psychology of language or psycholinguistics.
You know how I am always talking about various aspects of NLP, or neuro-linguistic programming? NLP is a sub-category of psycholinguistics.
If you’re interested in learning more about NLP, listen to my interviews with John James Santangelo where we discuss NLP as it applies to sales, leadership and goal achievement.
Back to the keynote with Dr. C.
Another key area of leverage in a negative market economy is “consensus.” It’s similar to testimonials, but goes further to a group of people who sanction your product or service. You need “multiple and comparable” cooperation from a group who will show their solidarity with your brand.
Asking, “be our partner,” or claiming, “you are our partner” will backfire. “Join us” is not sufficient. There’s no value exchange.
Instead, harness consensus by by a group of customers just like you. This is, according to Dr. Cialdini, the most primitive kind of consensus. (be just like the rest of us monkeys…) A majority action such as “join the other customers” is the most compelling call to action, expecially the more like your target prospect those “other customers” are.
Bob closed the keynote with a beautifully orchestrated demonstration of reciprocity.
First he said he’d email anyone who left their business card with his team in the back of the keynote hall a copy of a Harvard Business Review (credibility) report on Influence and Persuasion.
Then he whipped out a wallet card with his six “Principles of Ethical Influence” and offered it to anyone who would like one.
Notice how he had a quid pro quo first – I’ll give you if you give me – buttressed by a “here’s something free for you, no strings attached.”
I’ll bet Bob’s take rate on the business cards in the back of the room are 6X more just by giving away the wallet card in addition to his request, than if he hadn’t offered the wallet card immediately after offering the report in exchange for your business card.

Here’s the good news. You can listen to Bob’s DishyMix interview here. And I snagged 15 Principles of Ethical Influence cards for DishyMix listeners.
Want me to mail you one of Dr. Robert Cialdini’s Principles of Ethical Influence Wallet Cards?
Just fan me and post your desire at http://dishymixfan.com and I’ll mail one out to you while supplies last.
Oh, and for everyone who posts a request on the DishyMix fan page for a wallet card, I’ll also select three additional winners who will get bonus copies of books from recent DishyMix guests such as Bill Tancer, Bernie Borges and Pierre Khawand – three of my favorites. It’s a grab bag book abbandanza – see what you get – I know you’ll like it.

Dr. Robert Cialdini: Author and President, Influence at Work

John Santangelo: Founder, Maximum Success Empowerment